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Privacy Notice

DHL Paket GmbH (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. 

Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.

In the following, we explain what information DHL collects when you visit our website and how this information is processed and for what specific purposes.

General Information

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

This Privacy Notice applies for the data processing carried out by:

Controller’s name and contact details:

DHL Paket GmbH (subsidiary, if applicable) is the controller within the meaning of the General Data Protection Regulation (GDPR):

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.

Data protection officer’s name and contact details:

Deutsche Post AG
Gabriela Krader, LL.M
53250 Bonn
Germany
datenschutz@dpdhl.com

We process your data in order, for instance, to

  • perform the contract concluded with you or a sender,
  • make visits to our websites/apps as pleasant as possible,
  • send you the newsletter if you subscribe to it,
  • send or display to you - where permitted - targeted advertising,
  • carry out a credit check, where necessary,
  • handle your requests via our customer service department,
  • fulfil obligations as part of statutory requirements,
  • fulfil our security requirements (e.g., for crime detection purposes),
  • compile statistics
  • and for purposes of quality assurance, process optimisation and planning certainty.

You can find further details, including the type of data, the purpose of processing and the legal basis, below under the relevant products.

Apart from the right to obtain you have the following rights:

  • You can request information as to what personal data is stored
  • You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
  • You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
  • You may lodge a complaint with the supervisory authority. Find here the competent data protection authority.

Right to object

The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.

To exercise your right, simply get in touch with us by using the contact details mentioned above under Who is responsible?.

The data will be stored for as long as they are required. The necessity ensues either from statutory retention periods. Where such statutory periods do not exist, the data will be stored for contract performance and invoicing purposes and as proof of the correct performance of the contract, until the liability periods expire, and it will subsequently be erased.

The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:

DPDHL Privacy Policy (Summary)

Visiting our Website

DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

The legal basis for the processing of the aforementioned data categories is Art. 6 (1) f of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below under Online presence and website optimization.

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be immediately deleted.

For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.

Further information on data protection in specific services and products is available in the section Products and Services.

If you are an existing customer of DHL your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding DHL's own and similar products.

Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.

You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under Who is responsible?.

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.

In case you file an objection or unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.

DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available below in section Products and Services.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.

In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. Our website contains a cookie banner, which inform you about the fact, that if you continue to navigate the website, this basically constitutes valid consent to the storage of cookies on your device. The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 (1) a GDPR. Of course, you have the right to object and to opt out (see: How to Manage cookies).

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.

There are two exceptions:

1) MediaMind Tracking Cookies. These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.

You can learn more about MediaMind Tracking cookies in the DHL Table of Cookies below.

Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out

If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In

2) Google Analytics Cookies. A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition, however do not identify you as an individual. In other words, information is collected in an anonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.

You can learn more about Google Analytics in the DHL Table of Cookies below.

Alternatively, to opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on

DHL Table of Cookies and Categories

We have provided details of all cookies used on this websites in the table below.

All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.

The categories are as follows:

[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.

[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.

Cookie Name Purpose More Information
Allow cookies for site dhlpcp If set to 1 the user has allowed the site to write cookies. If this cookie doesn’t exist, no cookies are allowed.  
  dhlah Closed article (was viewed). Expires after 365 days.
  
  dhlolc Closed overlay (was viewed). Expires after 30 days.
  
Recaptcha-Cookie
 nocap    
Webtrends Analytics [2] WT_FPC This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.		 More Info about Privacy at Webtrends
Webtrends Analytics [2] ACOOKIE This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains.
For example, if a visitor arrives at our corporate site (domain is www.dhl.com) and then selects to visit a DHL country website with its own local domain (e.g. for Germany, local domain is www.dhl.de).
We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.		 More Info about Privacy at Webtrends
Google Analytics [2] _utma
_utmb
_utmz		 Certain countries also use Google Analytics for specific local purposes.
These cookies are used to collect information about how visitors use our local sites. We use the information to compile reports and to help us improve local sites. The cookies collect information in an anonymous form, including the number of visitors to the local site, where visitors have come to the local site from and the pages they visited		 More Info about Privacy at Google
Google Analytics [2]
 _ga This cookie is used to distinguish users. The cookie expires after 2 years.
 More Info about Privacy at Google
Google Analytics [2]
 _gid This cookie is used to distinguish users. The cookie expires after 24 hours only.
 More Info about Privacy at Google
MediaMind Cookies [2] U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4. MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement.
MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.
The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behaviour and is used confidentially only by DHL internally.		 More Info about Privacy at MediaMind
Flash Cookies [1] LSO Flash Cookies allow you to view Flash Player content and are independent of DHL.
Flash Player default settings do not seek user's permission to store cookies on local hard disk.
If you wish, you can disable flash cookies (also referred to as 'local shared objects').

More info about how to manage or disable Flash cookies

Full info on Flash Player functionality and related Privacy settings here
You Tube Cookies [2] use_hitbox
VISITOR_INFO1_LIVE		 We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel.
This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.		 To find out more, please visit YouTube's embedding videos information page
Adobe Analytics [2] s_cc This cookie has been set by the JavaScript code and read to determine whether cookies have been enabled. This cookie is a session cookie and will expire when the browser is closed. More information about privacy at Adobe
Adobe Analytics [2]
 s_sq This cookie collects information anonymously about what link the user has clicked. Its aim is to discover which links are used and which are not, in order to improve web offers. This cookie is a session cookie and will expire when the browser is closed. More information about privacy at Adobe
Adobe Analytics [2]
 s_vi This cookie is used to detect a return visitor as one and the same user and collect information on how our website is used. We use this information to develop the website further and provide users with content that is more appropriate to them. The cookie collects the above information anonymously (individual visitor ID, time / date stamp). This is a permanent cookie and expires after 5 years. More information about privacy at Adobe
Adobe Analytics [2]
 s_fid This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions. Not used for implementations that use first-party cookies.
This is a permanent cookie and expires after 5 years.		 More information about privacy at Adobe

 

If you use the DHL Tracking, we also set the following Cookies:

Cookie Name Purpose More Information
Permanent verfolgen_SL This cookie contains the anonymous shipment list. The following information is stored with it: Shipment number, role, package card ID and  the insertion date in the tracking list.  
Session lb-cookie A cookie managed by the portal to maintain the session. The cookie expires after max. 180 minutes if it is not refreshed during the session.  

 

Third Party Cookies in embedded content

Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Web Beacons

In order to keep DHL’s online content relevant, easy to use and up-to-date, we use web analytics services such as Webtrends (See Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.

How to Manage Cookies

Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.

Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies

For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices

To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit:
All About Cookies

You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website

Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.

To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit:
All About Cookies

To opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on

To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out

If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In

To opt out of being tracked by WebTrends Analytics across all websites, visit:
Webtrends Opting Out of Tracking Cookies

You are currently opted-in for web monitoring by Eloqua on DHL websites.
Click here to opt-out of Eloqua web monitoring.

To opt out of being tracked by Omniture across all websites, you can do so by clicking on the Omniture Opt-Out link below:
Omniture Opt-Out

If you've previously opted out, and would like to reverse your setting, click the Omniture Opt-In link below:.
Omniture Opt-In

Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

DHL takes all of the necessary technical and organisational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.

Should you wish to contact DHL by email, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of email messages can be read by third parties. We therefore recommend you send us confidential information only by post.

We keep our data protection statement under regular review.

DHL reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Policy.

This statement was last updated on 24.05.2018.

Last updated: 24.05.2018